About Us


Grassroots provides free, 24-hour access to quality behavioral health, crisis intervention and homeless services to individual and family consumers in need.

We are what people need at the moment they need it.

Hotline Counselor on Call

Our mission is not very complicated, it’s to serve those in need. Of course, more and more these days, carrying out that mission gets complicated. Today, providing our various services requires more staff, more planning, more resources and more skill than ever before. That’s why we are so grateful to all of you in the public, private, civic and faith-based sectors who support the work that we do. We would not be able to help those in need without the help we get from you.

Read more about our five-year Strategic Plan.

24-hour Crisis Intervention Services

Grassroots operates a 24-hour general crisis line and free, 24-hour walk-in counseling program, and is the main point of contact in the County for homeless services. Wey operate the Mobile Crisis Team to respond with the police to psychiatric emergencies and family crises in the community. Staff also respond to requests from the community for crisis intervention services following a traumatic event. The Crisis Intervention Service is certified by the American Association of Suicidology.

Grassroots also offers free, 24-hour services to clients with substance use concerns. We always have a nurse and trained crisis personnel on site to provide access to free screening, brief intervention & referral to treatment, along with full assessment, short-term withdrawal management, counseling and peer support.

Hotline Calls Answered72,949
Face-To-Face Contacts3,165
Mobile Crisis Team Community Responses1,278

Shelter Program

Grassroots operates a 33-bed emergency family shelter, a 18-bed individual shelter, a Cold Weather Shelter program, and Howard County’s Code Blue Shelter during cold weather emergencies. We provide comprehensive support services with the goal of helping each individual or family achieve a positive resolution to their shelter crisis.

No. of households114119N/A39
No. of Children5124N/A47
No. of Shelter Nights17,069610N/A5,223

Address: 8990 Old Annapolis Road, Suite A, Columbia, MD 21045.
24-Hour Crisis Line: 410-531-6677
Fax: 410-531-1724
Business Line: 410-531-6006
Maryland 211, press 1

988 or 988lifeline.org

Facebook:  facebook.com/GrassrootsCrisis

Instagram:  instagram.com/grassrootscrisis/

LinkedIn:  linkedin.com/company/grassroots-crisis/