About Us

We never sleep so others can rest easier.

Grassroots is a multi-service crisis intervention center providing 24-hour crisis intervention services, emergency and transitional shelter, and community education.

We are what people need at the moment they need it.

Hotline Counselor on CallOur mission is not very complicated, it’s to serve those in need. Of course, more and more these days, carrying out that mission gets complicated. Today, providing our various services requires more staff, more planning, more resources and more skill than ever before. That’s why we are so grateful to all of you in both the public and private sector who support the work that we do. We would not be able to help those in need without the help we get from you.


Grassroots provides supportive and professional  24-hour crisis intervention, suicide prevention, shelter, and outreach services to individuals and families experiencing a personal, situational, mental health, or shelter crisis.

24-hour Crisis Intervention Services

Grassroots operates a 24-hour general crisis hotline and walk-in counseling program, and is the first point of contact in the County for homeless services.  The agency operates the Mobile Crisis Team, in partnership with Humanim, to respond with the Police to psychiatric emergencies and family crises in the community.  Special youth services include the Maryland Crisis Hotline, the Runaway Intervention Program, outreach and educational programs.  Staff also respond to requests from the community for crisis intervention services following a traumatic event.  The Crisis Intervention Service is certified by the American Association of Suicidology.

Hotline Contacts 32,721
Face-To-Face Contacts 2,319
Mobile Crisis Team Community Responses 1,015


Shelter Programs

Grassroots operates a 33-bed emergency family shelter, and a 18-bed men’s shelter, and can house up to five families short-term in motel shelter.  We provide comprehensive support services with the goal of helping each individual or family achieve a positive resolution to their shelter crisis.

Family Shelter Men’s Shelter Motel Program Day Resource Center Cold Weather Shelter
Clients Sheltered 108 56 106 831 85
# of families 31 N/A 25 N/A 5
# of children 53 N/A 70 N/A 8
# of shelter nights 11,133 6,313 4,572 N/A 2,421


Address: 6700 Freetown Road, Columbia, MD 21044.
Business: 410-531-6006
Fax: 410-531-3487
24-hour Hotline: 410-531-6677
Maryland Crisis Hotline: 1-800-422-0009

Facebook:  www.facebook.com/Grassroots6700